Customer service that’s there when you need it
Make customer service easy with ServiceTitan’s Live Services. Answer every call and chat, help every customer, never miss a job, and grow your business.
24/7 CUSTOMER SERVICE
On-demand customer service that helps you grow your business
Live Services from ServiceTitan feature industry-trained agents that are available to answer overflow, after-hour and weekend calls and chats to support your customers, book more jobs, and grow your business.
On-demand Live Voice customer service
Answer every call
Highly-trained agents that answer every call and provide an exceptional customer experience, day, night, and on the weekend.
Turn calls into jobs
Capture more revenue by answering every call and converting them to jobs with agents who can book directly to your ServiceTitan dispatch board 24/7.
Make customer service easy
We hire and manage a Customer Service team that is dedicated to delivering a great experience to your customers, so you can focus on your business.
Answer every call
Highly-trained agents that answer every call and provide an exceptional customer experience, day, night, and on the weekend.
Turn calls into jobs
Capture more revenue by answering every call and converting them to jobs with agents who can book directly to your ServiceTitan dispatch board 24/7.
Make customer service easy
We hire and manage a Customer Service team that is dedicated to delivering a great experience to your customers, so you can focus on your business.
Live Chat that's engaging and books jobs
Turn web visits into jobs
Our Live Chat agents are trained to capture customer information, job details and book jobs directly in your ServiceTitan dispatch board.
Engage with customers
Activate chats on your website to help answer questions, nurture conversations, and book jobs.
Always-on support
24/7 industry-trained Live Chat agents are always available to support customers and book jobs, even on weekends and after hours.
Turn web visits into jobs
Our Live Chat agents are trained to capture customer information, job details and book jobs directly in your ServiceTitan dispatch board.
Engage with customers
Activate chats on your website to help answer questions, nurture conversations, and book jobs.
Always-on support
24/7 industry-trained Live Chat agents are always available to support customers and book jobs, even on weekends and after hours.
Take your customer service to the next level
Only pay for what you need
I just wanted to take the time to say how pleased we are with the Live Chat team… They make it look easy!
Joe Mrochko
Schuler Service Inc.
Live Voice & Chat services that grow your business
Answer every call and chat and book more jobs with ServiceTitan’s Live Services.
51%
of jobs booked by Live Services are
initiated after hours
65%
booking ratio on bookable
Live Voice Calls
83%
Live Voice SLA (calls answered in 20
seconds or less)
Capture every lead. Book every job.
Bundle Live Services with other Pro Products to capture more leads, book more jobs, and grow your business.
Scheduling Pro
Book more jobs online and deliver a world-class customer experience with online scheduling built for the trades.
Learn More
Marketing Pro
An all-in-one marketing automation solution that uses ServiceTitan data to drive quality leads, maximize ROI, and improve your reputation.
Learn More
Dispatch Pro
Automate your dispatching and maximize profits by dispatching technicians based on job type, skill, performance, and more.
Learn More
Frequently Asked Questions
Where are your agents located? How many are there currently?
We employ more than 100 agents primarily located in the US and Canada.
How do you vet your agents?
We have a three-stage interview process which includes written and verbal English competency testing. Clear communication is also a part of our QA scoring.
Can I customize the agents' scripts?
Yes, you can customize how you want us to answer the call to align with your brand, and then we capture all the information to book the job!